​FAQs about Video Counseling:

VIDEO COUNSELING

We provide counseling for women

What is Video Counseling?  Video counseling, online counseling, or teletherapy – all these terms describe  counseling services that are provided online. Simply put, video counseling is when the counselor and client have sessions through video conferencing.


Why should I try video counseling?
Video counseling is a convenient treatment option that offers the same benefits as in-person counseling but from the comfort of your home.  Video counseling allows you to connect anywhere with secure and convenient appointments.

Starting October 1st, we will begin using WebEx for our video counseling session​s.

​​WebEx is a secure, HIPAA compliant platform and is just as easy to use as Zoom or Skype.  


​​Here's how video counseling sessions works:

  1.  New clients - If you are a new client, you will need to have a phone consultation and complete the necessary forms in order to start video counseling. 
  2. Established clients - If you are an established client, simply make an appointment just as you would​ ​for a regular session. 
  3.  Video sessions must be paid prior to the start of the session unless other payment arrangements have been made with your insurance provider. Pay for your session here. https://paypal.me/survival2victory
  4. At the time of your appointment, simply click on the invitation link to join your session. https://merrywaresurvival2victory.my.webex.com/meet/counseling
  5. If this is your first time using WebEx you may be prompted to install the desktop app on your computer or if using a mobile device, you may be prompted to download the mobile app.
  6.  Please watch the video below for instructions on how to setup WebEx and an overview of its features.
  7. Once set up is complete, you will be prompted to type in your name and email address, hit next, and you will be able to join the session. 
  8. You will be admitted to the virtual waiting room. Your counselor will initiate the session at your scheduled appointment time. 

Helping You

Heal 

What equipment do I need?
To participate in video counseling sessions you will need ONE of the following devices:

  1. Laptop, desktop computer, OR a tablet with built-in webcam and speakers 
  2. Smartphone with at least iOS 10 or Android 6.0

 

Who is Video Counseling Suitable For?
Video counseling is suitable for those with mild to moderate behavioral health concerns. Contact me to set up your free consultation to determine if video counseling is right for you. 

Video counseling is NOT suitable for you:

If you are feeling suicidal or homicidal

If you have a history of self-injury
If you are in an abusive or violent relationship
If you are presently under the influence of alcohol or drugs
If you have psychotic symptoms

If you are experiencing a psychiatric/behavioral health emergency, please call 911 or contact Crisis Services:

Georgia Crisis and Access Line (GCAL) at 1-800-715-4225

​or Peachford Hospital at 770-454-2302 

or Ridgeview Institute Access Center at 770-434-4567 


What Will Happen Prior to My First Appointment?
You will need to complete a standard intake and counseling consent form, which can be returned via our secure, HIPAA

compliant internet fax service prior to your first appointment. You will be sent an email with an invitation link to join the session and information on how to setup WebEx. This program is free to use. ​Please make sure the program is up-and-running before your appointment by checking the audio and video settings  (i.e. giving your device permission to access your microphone and camera). 


Is it Possible to Meet for Sessions In Person as well as Online?
Yes, we are flexible and work with our clients to determine what meeting format works best for them. Some clients prefer to meet face-to-face for the first session and then continue with online counseling for the remaining sessions, while other clients choose to meet face-to- face for most sessions and then meet online during times of being out of town, vacation, etc.(*Due to the on-going pandemic, ALL counseling sessions will be provided via video counseling.)

How Will I Pay for My Video Sessions?
All fees are due at the time of service. We accept debit cards and all major credit cards via PayPal.

https://paypal.me/survival2victory

​

Are Video Sessions Covered by My Insurance Provider?
Coverage will depend on your individual plan. Some insurance companies will cover video counseling/teletherapy. It is your responsibility to contact your insurance provider to ensure this service is covered by your plan. If the session is covered by your insurance, you are still responsible for the co-payment which is due prior to the start of the session.


Will the appointments be recorded?
No, video counseling sessions are never recorded.

Can I get an evaluation using video counseling?
The purpose of most evaluations is to determine the nature of a problem which involves developing a diagnosis.  Face-to-face time with your counselor is an important component of this process. If you are experiencing symptoms or conditions that require in-person care, diagnosis, or assessment, video/online counseling is seldom the best means of obtaining an accurate diagnosis, although in some circumstance it may be appropriate.